Privacy Policy

Last updated: 6 November 2026

EB IT Radio is a community online radio station, owned and operated by EB IT Support Ltd. This page explains what we collect when you listen, use our website and apps, or get in touch, why we collect it, who sees it, how long we keep it, and your rights.

Who we are

EB IT Support Ltd (company number 15014147), Boston Enterprise Centre, Boston, Lincolnshire. We are the data controller for the information described here. We are registered with the Information Commissioner's Office (ICO), registration number [ICO REGISTRATION NUMBER].

For anything about your data, email studio@eb-it.uk. If you have a listener account, you can download or delete your data yourself on the My account page.

The short version

• You can listen without an account, and we don't use cookies or advertising trackers.
• When you send us something (a request, shout-out, dedication, message, voice clip, story, quiz answer or local listing), our presenters and producers see it in a private team channel on Discord, together with the name you gave, part of your internet address and roughly where you are.
• Your email address is kept encrypted and is only used for what you asked for.
• The kids app sends nothing about your child to us.
• We never sell your data.

Listening

When you press play, your device connects to our stream server. We use your internet (IP) address at that moment to check you're in the UK, because our music licences (PPL and PRS for Music) only cover UK listeners. We don't store the address: we only keep a count of how many people are listening each minute, and how many of them are in the UK. We keep these counts for up to 400 days for our licence returns.

We work out the country (and, for messages, roughly the town) from your IP address using DB-IP's free database, which is kept on our own server. Your address isn't sent to DB-IP.

Website and app statistics

We count page visits, podcast downloads and how long people listen, without cookies. Each visitor is given a code made from their IP address, browser and the date. The code changes every day and can't be turned back into an address, and the address itself isn't stored. We also note which website sent you to us (the site's name only). We keep these statistics for up to 400 days.

Things you send us

When you send a song request, shout-out, dedication, contact message, voice clip, story, quiz answer, comment or local listing, we store what you wrote and the name you gave. We also store a one-way code made from your IP address, so we can stop spam and abuse without keeping the address.

Who sees it

Our presenters and producers are told about each message in a private team channel on Discord, so they can read it on air or reply. That post includes:

• the name you gave and your message;
• part of your IP address, with the last section hidden (for example 81.2.69.x), and a short tag that's the same each time the same address sends something, so we can spot spam;
• roughly where you are: town and country (often your internet provider's town rather than yours), or just whether you're in the UK.

Discord is a US company, so this information is processed by Discord under its own terms and safeguards. The channel is private to our team and is not public.

What may be public

• Shout-outs appear on the website's shout-out wall during the show they were sent for (up to 12 hours).
• Dedications appear on the dedications wall for 14 days.
• The requests board shows your first name only.
• Comments are shown with your name once a member of the team approves them.
• Anything you send may be read out or played on air. That includes voice clips, stories and phone calls.

How long we keep it

• Shout-outs: 30 days.
• Dedications: 90 days (7 days if we don't use them).
• Voice clips, phone messages and quiz answers: 90 days, including the recording.
• Story submissions: 90 days. If we use your story, we keep the story but remove your name and email after 90 days.
• Contact messages to the studio, and our replies: up to 12 months.
• Rejected comments: 30 days.
• Local listings: events are removed 30 days after they finish, and declined listings 30 days after we decline them.
• Song requests and chart votes: after 12 months your name, message and anything that links them to you are removed (the request or vote still counts in our figures).

Email addresses you give us (with a message, voice clip, story, quiz answer or listing) are stored encrypted. They're only used to reply to you or to tell you about that submission.

When something you sent is approved

When your dedication, comment, voice clip, story or listing is approved, we let you know:

• with a message on the website or app you sent it from, if it's open (your device keeps a note of what you sent, and nothing about your device is kept by us);
• with a notification on your phone, if you're signed in and have turned notifications on in our app;
• by email, if you gave us your email address with a voice clip, story or listing.

Phoning the studio

When you call, your phone number is seen by our phone system so the presenter can take the call. If you leave a message, your number is stored encrypted with it for 90 days. Our team see only the last three digits, or "withheld".

If you go on air, you're part of the programme: live shows are recorded exactly as broadcast. We keep the last 4 shows for each presenter, and training recordings for 30 days. Shows may also be published as podcasts, with the music removed.

Listener accounts (optional)

You can create a free account to save favourite songs, see your request history, earn badges and get alerts. You sign in with an emailed link or code, or with Discord. There are no passwords.

• We store:
  • your email address, encrypted;
  • or, if you sign in with Discord, your Discord ID and username (we only ask Discord for your basic profile);
  • the display name you choose;
  • your favourites, requests, ratings, comments and listening time;
  • your birthday, if you give it (day and month only, never the year);
  • your choices about alerts.
• Leaderboard: it's opt-in and only shows your display name.
• Birthday: it's only shared with presenters if you tick "Birthday on air".
• Signing in: you stay signed in for up to 180 days.
• Staff access: a small number of authorised staff can view account details to help you or deal with abuse, and every view is logged.
• Your control: you can download your data or delete your account at any time on My account. Deleting it removes your account and everything linked to it. Votes and requests you made still count towards the station's figures, but are no longer linked to you.

Alerts

• Email alerts (for example "your favourite DJ is live") need you to confirm your address first. Unconfirmed sign-ups are deleted after 48 hours.
• Phone and browser notifications go through your device's push service (Google, Apple, Mozilla or Microsoft). We store only the encrypted address your device gives us for sending them.
• Alexa: if you turn on notifications in the EB IT Radio skill, we store an encrypted Alexa user ID. It's removed when you turn notifications off or disable the skill.
• You can turn alerts off at any time from the alert itself, on the Alerts page, or in your device settings.

The EB IT Radio Kids app

The kids app doesn't send us anything about your child: no names, messages, requests, scores or drawings. The grown-ups' PIN (stored scrambled), the app's settings, story bookmarks and pictures stay on your device.

To set up the app or reset the PIN, we email a code to the grown-up's address. We hold the code for no more than an hour and don't keep the address. If you choose to email a picture to yourself, it's sent and not kept.

Cookies and storage on your device

We don't use cookies. Our website and apps save a few things in your browser's own storage so they work the way you left them:

• your volume;
• the name you last typed;
• which polls you've voted in;
• whether you've turned off visual effects;
• a random device code, so you can't vote twice;
• your sign-in, if you have an account.

Nothing is used for advertising. You can clear it at any time in your browser settings.

Keeping our service secure

To protect the station from attacks and abuse, our server keeps some technical records. These include IP addresses, so we can block attackers:

• sign-in attempts to the studio, kept for 30 days;
• automatic blocks, kept for 24 hours by default;
• attempts to send harmful code, logged and reported to our administrators;
• a security and activity log of important actions;
• web server logs.

Your entries in our activity log are deleted after 12 months, and IP addresses in it are cleared after 12 months.

Encrypted backups of our database are kept for up to 14 days.

Who else handles your data

We use these companies to run the station. Each only gets what it needs:

• OVHcloud: hosts our servers.
• Discord: our team channel, sign-in with Discord, and the public announcements channel. Public announcements never include listeners' details.
• Microsoft 365: our studio email.
• Google, Apple, Mozilla and Microsoft: deliver push notifications, if you turn them on.
• Amazon: the Alexa skill, if you use it.

Some of these companies are based outside the UK (mainly in the USA). Where your data leaves the UK, it's protected by the safeguards UK law requires, such as the UK–US data bridge or the ICO's standard contract clauses.

We don't sell or share your data with anyone else, unless the law requires us to.

Why we're allowed to use your data

• Running the station and handling what you send us: our legitimate interests in running a community radio station and responding to listeners.
• Your account and alerts: providing the service you've asked for, and your consent for optional things like the leaderboard, birthday on air and email alerts. You can withdraw consent at any time.
• Licence returns and security: our legal obligations to PPL and PRS for Music, and our legitimate interest in keeping the service safe.

Children

Our station is family-friendly. If you're under 13, please ask a parent or guardian before sending us a message, story or voice clip, or creating an account. The kids app is designed so that no information about your child reaches us.

Your rights

Under UK data protection law you can:

• ask for a copy of your data;
• ask us to correct or delete it;
• object to how we use it, or ask us to restrict it;
• withdraw consent.

Account holders can download or delete their data on My account. To have anything else deleted (messages, requests, dedications, voice clips and so on), email us with the email address or name you used and we'll find and remove it. For anything else, email studio@eb-it.uk. We'll reply within one month.

If you're unhappy with how we've handled your data, please tell us first. You can also complain to the Information Commissioner's Office at ico.org.uk/make-a-complaint or on 0303 123 1113.

Changes

We'll update this page if anything changes, and change the date at the top.

IP Geolocation by DB-IP.